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Privacy Policy

Who we are

 

TrackerFx (“TrackerFx,” “the Company,” “our,” or “we”) attaches paramount importance to the safeguarding of your privacy and is unwavering in its commitment to maintaining the confidentiality of the information furnished by you. This privacy policy serves as a comprehensive elucidation of our procedures for handling your personal data. We pledge to divulge your personal data to third parties solely when such disclosure is imperative to facilitate the provision of services and data explicitly solicited by you, as explicated in this privacy policy.

Modifications: We retain the discretion to periodically amend this privacy policy by disseminating an updated version on our website. We urge you to periodically peruse our website to ensure that any modifications are agreeable to you. The current iteration of this privacy policy was last revised on April 27, 2022.

 

 

Personal Data Collection

 

 

  1. User Accounts: When opting to establish an account with TrackerFx, you shall be obliged to furnish specific personal data, encompassing but not limited to:

    • Email
    • Username
    • First name
    • Avatar (discretionary)

  2. Orders: In the event of a purchase or an attempted purchase through our Site, we shall procure precise information, including but not limited to your full name, billing address, payment particulars (inclusive of credit card numbers, email address, and phone number). This information shall be procured by our payment processor exclusively for billing purposes.

  3. Contact Data: For the purpose of affording enhanced assistance, we may process any personal data provided during communication via email, live chat, or phone.

  4. Cookies and Ancillary Technologies: These encompass data files deposited onto your browser, typically comprising anonymous unique identifiers.

  5. Log Files: These chronicle user actions during interaction with our website or mobile application. We deploy this information to fathom user behavior, enhance our services, or extend aid to users encountering issues.

  6. Device Information: Information pertaining to the devices employed for interaction with our services, encompassing IP addresses, operating systems, and browser versions, is garnered. This data assists in the deterrence of spam and misuse of our services and may, in specific jurisdictions, be considered personal data.

  7. Analytics: During the utilization of our Website, mobile and desktop applications, or widgets, analytics data may be automatically accrued. This may comprise general device information, device identifiers, network data, website, and application interaction events. We deploy this pseudonymous data for analysis and enhancement of our services and applications. For this purpose, we may utilize internal analytics as well as third-party service providers.

 

Utilization of Personal Information

 
 

 

We process your personal data as necessitated by legitimate business interests, including but not limited to:

  1. Profile: This data is employed for the purpose of tailoring your experience on the website, applications, or user account, encompassing elements such as charts, privacy settings, portfolio, reports, trade grouping, fees, spreads, and widgets. Private settings remain confidential and are not shared with third parties.

  2. User Account and Profile Operations: Your contact particulars, including username and email address, are deployed for user account authentication, security, spam and fraud prevention, transmission of welcome activation emails, and provision of subscription services (applicable to paid users).

  3. User Account Deletion: The option to request account deletion is available in the Profile settings. This action results in the immediate deletion of your account, along with any subsequent personal data you may have submitted. It should be noted that backups may retain partial data segments for a duration of 30 days following deletion.

  4. Customer Service: Data collected may be employed to facilitate the resolution of issues encountered when contacting our customer service team.

  5. API: In the event of the utilization of our API services (e.g., importing trades, exporting reports), your personal data may be processed to facilitate the provision and support of said services.

 

Instances of Personal Information Sharing

 

 

We share your personal data with third parties in the following contexts:

  1. Payment Information: Payment information supplied by paid users is utilized exclusively for billing purposes and is processed by our designated payment processor.

  2. TrackerFx Affiliated Business: We may share unique anonymous transaction IDs for the purpose of tracking referrals.

  3. Analytics Providers: Third-party service providers may be engaged to monitor and analyze the utilization of our services and mobile applications.

  4. Business Transfer: In the event of a business divestiture or the acquisition of company assets by a third party, user data may be transferred as part of the asset portfolio.

  5. Administrative and Legal Grounds: Your personal data may be disclosed to fulfill legal obligations, comply with court orders or other legal mandates, enforce our Terms of Use, or safeguard our interests. This may encompass, without limitation, the exchange of information with law enforcement authorities or the judiciary.

  6. Advertising: We may employ remarketing and tracking features for targeted advertising. These services do not divulge personal information to advertisers but provide statistical data concerning ad impressions and click-through rates.

 

Public Information on Our Site

 

 

  1. Public Profile: As a default setting, all information within your account is configured as private. Nevertheless, you retain the prerogative to share specific trade-related data with the public. You exercise control over the data points, such as profit and loss or return percentage, that you elect to disclose under your privacy settings.

  2. Public Content: Our services enable registered users to publicly share trades, thereby conferring upon us an irrevocable, perpetual, and royalty-free license to publish and disclose the content, alongside the author’s username, rendering the author identifiable.

 

Security of Personal Data

 

 

We institute technical and organizational protocols to safeguard your personal data. This encompasses the application of Transport Layer Security (TLS) encryption technology for secure data submission. While on secure pages, such as our order form, the browser displays a “lock” icon, signifying the establishment of a secure and encrypted connection with the Website. We diligently work to ensure the security of our Service, adhering to industry standards. Additional safeguards, including firewalls, authentication systems (i.e., passwords and personal identification numbers), and access control mechanisms, are enforced to forestall unauthorized access to systems and data. If you opt to create an account, you bear the responsibility of preserving the confidentiality of your access details and must refrain from sharing these details with any third party. We also implement measures to secure user information offline. All personal data of our users is restricted to our offices, and access is granted solely to employees necessitating such access for the execution of their duties. Servers housing personal data are located within secure environments, within locked facilities. Our continuous improvement efforts encompass enhancing the security, storage, and processing of the data we collect, inclusive of the inclusion of physical security measures aimed at mitigating unauthorized access to our systems. It is imperative to acknowledge that no method of electronic transmission or storage is absolutely infallible, and thus, we cannot vouchsafe absolute security.

 

 

Children and Sensitive Personal Data

 

 

Our website and mobile applications are not directed at individuals below the age of 18. We abstain from knowingly contacting or collecting personal data from individuals below the age of 18.

 

 

Contact Us

 

 

For supplementary information regarding our privacy practices, inquiries, or grievances, please do not hesitate to reach out to us at support@trackerfx.com.