Your Right to Withdraw (EU/EEA Consumers)
If you are a consumer resident in the EU/EEA, you have the right to withdraw from your subscription contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day the contract is concluded (the day you subscribe).
How to Withdraw
To exercise the right of withdrawal, you must inform us (Flow88 - Gestão de Ativos) of your decision by a clear statement sent to support@trackerfx.com. You may use the model withdrawal form below, but it is not mandatory. To meet the deadline, it is sufficient to send your communication before the withdrawal period expires.
Effects of Withdrawal
We will reimburse all payments received from you without undue delay and in any event within 14 days of the day we are informed of your decision to withdraw. We will use the same means of payment you used for the initial transaction, at no cost to you.
Service Started During the Withdrawal Period
If you requested the service to begin during the 14-day withdrawal period, you will pay an amount proportionate to the service provided up to the moment you informed us of your withdrawal, in comparison with the full scope of the contract.
Model Withdrawal Form
Complete and return this form only if you wish to withdraw from the contract.
— To: Flow88 - Gestão de Ativos, support@trackerfx.com
— I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following service: Tracker Fx subscription
— Ordered on: [date]
— Name of consumer(s): ____________________
— Address of consumer(s): ____________________
— Date: ____________________
Contact
If you have any questions about your right of withdrawal, please reach out: